Skip to main content

Integrations

SyteSlyders integrates with your WordPress theme and ecommerce platform to provide hero sliders, sales scheduling, and merchandising. For theme and ecommerce platform setup, see the Theme Guides and Ecommerce Platforms sections.

The Integrations tab in the SyteSlyders admin provides connections to additional external services. Currently, the available integration is Shippo for shipping and tracking data.

Finding the Integrations Tab​

Open the SyteSlyders admin page and click the Integrations tab in the top navigation bar. Each integration appears as a card with its own configuration section.

Shippo Integration​

Shippo provides shipping label and tracking data for your WooCommerce orders. When enabled, tracking information appears in your Sales Summary Report emails.

Setup​

  1. Open the Integrations tab in the SyteSlyders admin.
  2. Locate the Shippo card.
  3. Toggle Enable Shippo to on.
  4. Enter your Shippo API key in the API Key field.
  5. Click Save.
  6. Click Test Connection to verify the key is valid.

A green "Connected" badge confirms the integration is active.

API Key​

You can find your Shippo API key in the Shippo dashboard under Settings > API. Keys come in two types:

Key typePrefixUse case
Liveshippo_live_Production -- real shipment data
Testshippo_test_Testing -- simulated data, stricter rate limits

Your API key is encrypted before being stored in the database and is never displayed in full after saving. To replace a key, enter a new one and save. To remove a key entirely, use the Clear API Key button.

Per-Report Shippo Toggle​

Each Sales Summary Report has its own Shippo toggle, independent of the global integration setting.

  1. Go to the Sales tab.
  2. Expand the Sales Summary Report section.
  3. Under Display Options, find the Include Shippo tracking toggle.
  4. Enable or disable it for that report.

This lets you include tracking data in some reports but not others -- for example, tracking in the daily summary but not in real-time sale notifications.

Tracking Data in Emails​

When Shippo is enabled and the per-report toggle is on, each order card in the Sales Summary email includes a tracking section with:

  • Tracking number -- Linked to the carrier's tracking page so recipients can click through for full details.
  • Carrier badge -- Shows the carrier name (e.g., USPS, UPS, FedEx, DHL).
  • Status badge -- Color-coded to indicate the current shipment status:
    • Pre-transit (gray) -- Label created, not yet shipped.
    • In transit (blue) -- On the way to the destination.
    • Delivered (green) -- Successfully delivered.
    • Returned (orange) -- Returned to sender.
    • Failed (red) -- Delivery attempt failed.
  • ETA -- Estimated delivery date, when available from the carrier.

Orders with multiple shipments display a tracking row for each.

Platform Availability​

Shippo tracking is currently available for WooCommerce stores only. FluentCart support is not yet available.

Troubleshooting​

API key is not accepted​

  • Verify the key starts with shippo_live_ (production) or shippo_test_ (testing).
  • Copy the key directly from the Shippo dashboard to avoid extra whitespace.
  • Click Test Connection after saving to confirm the key works.

No tracking data appears in emails​

  • Confirm the Shippo integration is enabled on the Integrations tab and shows a "Connected" badge.
  • Confirm the Include Shippo tracking toggle is enabled under Display Options for the specific Sales Summary Report.
  • Verify that the orders exist in your Shippo account with matching order numbers.
  • Check that labels have been purchased in Shippo for those orders -- tracking data is only available after a label is created.

Tracking data is outdated​

Tracking data is cached for one hour. After that period, the next report will fetch fresh data from Shippo. This is not configurable.

Rate limit warnings​

Shippo enforces per-minute rate limits. If your store has a very large number of orders in a single report period, some orders may not have tracking data in that email. The data will be fetched on the next report cycle when the rate limit resets.